Frequently Asked Questions
No we don't, unless you have a repeat order with us – in this case the card details are stored securely within our repeat order software and we don't have access to the card information, only the last 4 digits and expiry date. We can update card details over the phone with you.
Yes, we offer both LayBuy and AfterPay at checkout as payment options.
We offer an internet banking option called PoliPay or Poli Internet Banking created by the Australian Post Office. You will find this payment option at checkout.
Click the following link for a step-by-step guide: PoliPay Guide
Refunds can take up to 10 days as we, the merchant, have to send your refund back to your credit card issuer before they can credit your account for the purchase. If after 10 days you cannot see your refund, please contact either us or your bank.
This is common occurence for customers using ASB cards and we have communicated this to ASB. If after 5 working days, the payment marked “pending” does not disappear, please contact your bank. If you are not with ASB, please contact us.
For orders under $99, shipping is $5.95. For orders $99 and over, shipping is free for orders to New Zealand and Australia.
For further shipping information, including shipping rates for other regions, please visit the following link: Delivery Information
Domestic delivery can take up to 3 to 5 days. International deliveries can take up to 3 weeks.
For further shipping information, please visit the following link: Delivery Information
We frequently ship to Australia, the UK and the US.
For further shipping information, including a list of available shipping regions, please visit the following link and scroll to the bottom: Delivery Information
If the order has not yet been sent from our warehouse, we can add these delivery instructions for you. If your parcel has been sent, you can “Add delivery instructions” through the tracking link provided in your dispatch email.
Start by checking everywhere on your property (mailbox, front door, back door, deck...), as well as checking with your surrounding neighbours if the parcel was inadvertently delivered to them - this can sometimes happen. Once these have been checked and the parcel is still nowhere to be found, either contact NZ Post on 0800 501 501 or through this online form: https://www.nzpost.co.nz/contact-support/assistance/parcels. Alternatively, you can contact us if you have trouble.
You can keep up with your parcel’s progress through the tracking link provided in your dispatch email. For domestic orders, if it has been more than a week, please contact NZ Post here: https://www.nzpost.co.nz/contact-support/assistance/parcels
If the order has not yet been sent from our warehouse, you can contact us to request a change of address. Otherwise you can “Redirect my parcel” in the tracking link provided in the dispatch email. Please note if this is done too late there is no guarantee this will be taken into account by NZ Post.
In most cases this will be because you haven’t yet set up an account with a password on the website. If you wish to create an account, click the following link and then fill out the right side of the page, under "Create account".
Click the following link for a walkthrough on how to login or create an account: How to Sign in and Create an Account
Click into your cart, then use the ‘+’ and ‘-‘ signs either side of the quantity shown. You can also click the little rubbish bin icon to remove the item completely.
Our Repeat Order option is a cost effective and convenient way of ensuring you always have a supply of product. Repeat orders will also offer you a saving of up to 35% off, with the flexibility a 30, 60, 120 day term.
Our system automatically advises you by email a couple of days prior to the order being dispatched, which gives you the option to adjust your order, reflect your preferred date or to cancel if required.
If you have any questions or queries then please don’t hesitate to reach out.
While we strive to develop products that will help support a wide range of situations, we understand that everyone's circumstances are different. For this reason, we offer a 60-day money back guarantee so you can try any product and see if it works for you. Please contact us if you have any further questions about specific products, or find out more by going to the product page for the relevant product. Click the following link to access a collection of all our products: All Products
We try our best to recommend the best time for you to take our supplements, taking into account all the ingredients and how they best work in the body. However they can be taken when most convenient to you.
Before winding down for bed.
Some of our products are not recommended to mix with certain prescription medications or specific illnesses. You can either get in contact with us or take the ingredients of the products you are interested on to your doctor to check with them.
Yes our products are generally safe to take together. Check with your doctor if you have any health issues or prescriptions.
No, Koru Gut Restore is designed to be stable at room temperature.
As often as needed – our creams are safe for regular and/or long term use.
Slight changes in colour (or smell in some cases) may naturally occur in different batches, as we use all natural ingredients and do not use nasty chemicals.
Provided the supplement bottle hasn’t expired and hasn’t been left open and/or exposed, they are fine to consume.
All of our product containers except the 35g cream pump bottles are 100% recyclable.
For all our ingredients and manufacturing, sustainability is very important to us. This not only includes how our products are sourced, but also the ways in which they are produced, and the impact this has on the environment. All of the ingredients we use are natural – we believe in nature’s ability to give us the best quality products!
All of our products are made here in Christchurch, New Zealand, from local and imported ingredients.
Koru Fx Pro uses the same fast-acting ingredients as Koru Fx but, with a higher amount of Almond and Calendula oil, it is designed to spread across larger joints like shoulders, backs, hips and knees and comes in a bigger recyclable tube.
Koru Gut Restore is a symbiotic, containing both live probiotic strains and a patented PreforPro prebiotic. Koru Gut Daily 60B contains the same probiotics, and is recommended as a maintenance supplement after taking Koru Gut Restore.
Contact us at email@example.com with your company name and we will set up a wholesale account for you.
At the bottom of each of our emails you will find an “Unsubscribe” button – you can then select which types of emails you wish to unsubscribe or stay subscribed to. You can also contact us at firstname.lastname@example.org to request this.
If you made an order and received a confirmation email, your order is complete. Any texts or emails asking you to complete an order is most likely a scam!